Shewrapara, Mirpur, Dhaka

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Privacy Policy

Last updated: [Insert Date] • Effective from: [Insert Date]

1. Introduction

At Skills Hut Limited (“we”, “us”, “our”), your privacy is our priority. We are committed to protecting your personal data and ensuring transparency about how it is collected, used, and shared.

This Privacy Policy explains how we handle your information when you visit our website https://www.skillshutbd.com, use our Learning Management System (LMS), interact with our social media pages, or engage with any of our online or offline training services.

By using our Website, LMS, or any related services, you agree to the collection and use of your information in accordance with this Policy.

2. Who We Are

Company Name
Skills Hut Limited
Registered Address
House-218/3, Shefali Complex, Begum Rokeya Sarani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh
Email
info@skillshutbd.com
Helpline
019 0714 0714 / 019 0714 0707
Website
https://www.skillshutbd.com

What We Do

Skills Hut Limited provides online and offline courses in English, communication, leadership, and corporate skills, accessible through our LMS and social platforms.

3. What Data We Collect

We collect information to deliver better services, improve user experience, and maintain compliance. The data we collect falls into three categories:

a) Personal Information You Provide

  • Full name, email address, phone number, postal address.
  • LMS account details (username, password, profile photo).
  • Educational or professional background (if provided for enrollment).
  • Payment details (e.g., transaction ID, billing address — we do not store full card numbers).
  • Communication content (messages, feedback, survey responses).

b) Information Collected Automatically

  • IP IP address and approximate geographic location.
  • Device Device information (browser, operating system, device type).
  • Usage Usage patterns (pages visited, time spent, click data, LMS course progress).
  • Cookies Cookies, analytics, and log data (see Section 7).

c) Data from Third Parties

  • Information from payment gateways (e.g., SSLCommerz, Stripe, etc.).
  • Analytics from Google Analytics, Meta Pixel, YouTube Analytics.
  • Social profile information if you connect through social media (e.g., Facebook login).

4. How We Use Your Data

  • To register and manage your LMS account.
  • To process course purchases, payments, and issue certificates.
  • To provide customer support and respond to inquiries.
  • To personalize your learning experience and recommend suitable courses.
  • To send administrative notifications (course updates, changes in policies, etc.).
  • To send marketing communications, promotions, and new course announcements (only with your consent).
  • To analyse usage patterns for improving our content, LMS, and services.
  • To comply with applicable laws and prevent fraudulent or illegal activities.

6. Data Sharing and Disclosures

Your personal data is never sold or shared for profit. However, we may share limited data in the following cases:

  • Service Providers: LMS hosting partners, analytics providers, email delivery platforms, and payment processors.
  • Affiliates or Training Partners: For collaborative courses or certification validation.
  • Legal Authorities: If required to comply with a law, regulation, or court order.
  • Business Transfer: In case of merger, acquisition, or sale of assets, with appropriate notice to you.

All partners and vendors are contractually bound to maintain confidentiality and security of your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience. Cookies help us:

  • Keep you logged in.
  • Save preferences and course progress.
  • Understand website and LMS usage through analytics tools.
  • Deliver relevant ads on Facebook, Google, or YouTube (if you consent).

Managing Cookies

You can manage or disable cookies through your browser settings. However, some site features may not function properly without cookies.

8. Data Retention

  • LMS Accounts: Retained for the duration of your enrollment plus 24 months.
  • Payment Records: Retained for legal and accounting purposes (up to 7 years).
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
  • Alumni Data: Retained for alumni tracking or career support (with option to delete upon request).

Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights

You have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion (“right to be forgotten”).
  • Object to processing for direct marketing or analytics.
  • Withdraw consent at any time (without affecting prior lawful processing).
  • Request transfer of your data (data portability).
  • To exercise your rights, contact us at info@skillshutbd.com. We may need to verify your identity before fulfilling such requests.

10. Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Data encryption (SSL/TLS) on our website and LMS.
  • Secure servers and limited access controls.
  • Regular security audits and malware scanning.

Despite these measures, no system is 100% secure. You use our services at your own risk.

11. International Transfers

If your data is transferred outside Bangladesh (for example, to cloud servers or third-party tools), we ensure appropriate safeguards such as contractual protections or secure jurisdictions in line with GDPR-equivalent standards.

12. Children’s Privacy

Our services are designed for learners aged 18 and above. We do not knowingly collect personal data from minors under 13 years old. If you believe a child has provided us data, contact us to delete it immediately.

14. Changes to This Policy

We may update this policy periodically. All revisions will be posted on our website with the “Last Updated” date at the top. Material changes will be communicated via email or LMS notice. Your continued use of our services after such updates indicates acceptance.

15. Contact Us

Email: info@skillshutbd.com

Address: House-218/3, Shefali Complex, Begum Rokeya Sarani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh

Phone: 019 0714 0714 / 019 0714 0707

Support Hours

We aim to respond within 1–2 business days.

17. Marketing & Advertising

  • Send you promotional messages about new courses and offers.
  • Display targeted ads on Facebook, Google, Instagram, and YouTube.
  • Measure campaign performance through analytics tools.

You can opt out anytime by clicking “Unsubscribe” in emails or adjusting ad preferences on respective platforms.

18. LMS-Specific Tracking

  • Learning progress, quiz results, assignments, and certification completion.
  • Session duration and interaction logs to improve learning quality.
  • We never use LMS activity for marketing without your consent.

19. Payment & Refund Data

  • All payments are processed securely via third-party gateways (e.g., SSLCommerz, Stripe).
  • We do not store complete payment card information.
  • Refunds are processed as per our Refund Policy available on our website.
  • Transaction records are retained for legal and audit purposes.

20. Alumni / Community Data

  • We maintain limited alumni data (name, contact, course completed) for career support, mentoring, or networking opportunities.
  • Notifications of alumni events or advanced programs.
  • You may request deletion of your alumni record at any time.

21. Data Breach Notification

  1. Assess and contain the breach immediately.
  2. Notify affected users within 72 hours.
  3. Report to relevant authorities if legally required.
  4. Provide guidance on steps users can take to protect themselves.

22. Compliance with Local Laws

  • Bangladesh Digital Security Act (2018)
  • Bangladesh Consumer Rights Protection Act (2009)
  • Draft Data Protection Bill (if enacted)
  • Alignment with GDPR principles for fairness, transparency, and accountability.

✅ Summary

Skills Hut Limited values your trust. We use your data responsibly—only to deliver quality learning experiences, improve our platform, and stay legally compliant. You are always in control of your personal information.