Dreams LMS | Advanced Learning Management System Template

Last updated: [Insert Date] • Effective from: [Insert Date]

1. Purpose

This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and reschedules apply to purchases made through https://www.skillshutbd.com, our Learning Management System (LMS), and other official channels of Skills Hut Limited.

We aim to be fair and transparent while maintaining the integrity of our training programs and digital services.

2. Course Purchases

All prices are clearly displayed on the Website or LMS in Bangladeshi Taka (BDT).
By completing the purchase, you agree to this Refund Policy and our Terms & Conditions.
You will receive immediate access to digital learning materials after payment confirmation unless otherwise stated.

3. Refund Eligibility

Refunds are available in the following cases only:

a) Technical Issues

If you experience technical issues preventing access to your course and our support team cannot resolve the issue within 7 business days.

b) Duplicate Payments

If you are accidentally charged twice for the same course due to a system error or duplicate transaction.

c) Course Cancellation by Skills Hut

If Skills Hut Limited cancels a course before you gain access or if a scheduled live training is permanently cancelled.

d) Instructor-Led Live Programs

If you cancel your enrollment for a live program at least 72 hours before the first session, you may receive a partial refund (after deducting administrative fees).

4. Non-Refundable Situations

Refunds are not provided for:

Change of mind after course purchase.
Partial use of a course or incomplete attendance.
Failure to complete course requirements or download materials.
Discounted or promotional offer purchases.
Access already granted to digital content (e.g., videos, modules, PDFs).
Non-attendance in live sessions after enrollment.

5. Refund Request Procedure

Send an email to info@skillshutbd.com with the subject line “Refund Request – [Your Order ID]”.
Include purchase details (date, transaction ID, and reason for refund).
Our team will review your request within 5 business days and notify you of the decision.
If approved, refunds will be issued within 7–10 business days via the original payment method.

6. Course Rescheduling and Transfers

For live training events, you may request rescheduling to a later batch subject to seat availability.
Transfers are permitted once per participant and may incur an administrative fee.

7. Payment Disputes

If you initiate a payment dispute through your bank or gateway, Skills Hut reserves the right to suspend your account and certificates until the dispute is resolved.

8. Policy Amendments

We may revise this Refund Policy periodically. All updates will be published on our website. Continued use of our Services after changes implies acceptance of the revised terms.

9. Contact Us

Email: info@skillshutbd.com

Phone: 019 0714 0714 / 019 0714 0707

Address: House-218/3, Shefali Complex, Begum Rokeya Sarani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh

Support Hours

We aim to respond to refund-related queries within 1–2 business days.

✅ Summary

Refunds are available only for technical issues, duplicate payments, or course cancellations.
Requests must be submitted through email with order details.
Refunds are processed within 7–10 business days once approved.
Non-refundable purchases include completed, partially accessed, or promotional courses.
We aim to ensure fairness while maintaining course integrity and compliance.